Shipping policy

United States Shipping Only

We currently ship physical products only to eligible addresses in the 48 contiguous United States and Washington, D.C. This policy applies to all physical products across our store. We do not currently offer international delivery.

Destinations We Do Not Ship To

We do not deliver to Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), the U.S. Virgin Islands (VI), other U.S. territories, or military addresses using AA, AE or AP (including APO/FPO/DPO addresses). We also cannot deliver to PO boxes, restricted addresses, naval ports, or locations our carriers cannot safely serve.

Delivery to excluded destinations is unavailable, including paid shipping. An additional shipping payment does not make an excluded address eligible.

Shipping Cost

Free standard shipping is available for eligible products and U.S. addresses where offered. The available shipping options and any applicable charge are shown before payment at checkout.

Processing & Delivery Times

Allow 2 business days for order preparation before dispatch. Orders placed on weekends or public holidays begin processing on the next business day.

Standard shipping to eligible U.S. addresses takes an estimated 3–5 calendar days after dispatch. This does not include the 2-business-day preparation period. Calendar days include weekends.

Delivery estimates are not guarantees and may be affected by weather, peak-season volume or carrier delays. These estimates apply only to eligible delivery addresses.

Tracking

Once your order ships, we will send a shipping confirmation email with tracking details when available.

Taxes

Any applicable taxes are calculated and displayed at checkout.

Need Help?

For shipping questions, contact Service@willowybe.com with your order number, or review our Shipping & Delivery page.