Shipping policy
Shipping Policy
Free standard shipping
We offer free standard shipping to customers in the United States, Canada, the United Kingdom, Australia, Japan, and selected European countries. Available shipping destinations and delivery options are confirmed at checkout.
Processing & Delivery Times
Orders shipping to the destinations below require 2 business days of preparation before dispatch. Orders placed on weekends or public holidays begin processing on the next business day.
| Destination | Estimated shipping time after dispatch |
|---|---|
| United Kingdom & Germany | 4–6 calendar days |
| Other European destinations we ship to | 6–8 calendar days |
| Canada, United States & Japan | 3–5 calendar days |
Shipping times exclude the 2-business-day preparation period. The estimates above do not apply to remote areas. Calendar days include weekends. For remote-area delivery or destinations not listed above, contact us before ordering to confirm the applicable timeframe.
Delivery estimates are not guarantees and may be affected by weather, peak-season volume, customs or security checks, or carrier delays. Available shipping destinations and options are confirmed at checkout.
Tracking
Once your order ships, we will send a shipping confirmation email with tracking details when available.
Taxes and duties
For orders delivered outside the destination country of fulfillment, import taxes, duties, or other fees may apply. Any applicable charges are the customer’s responsibility unless shown otherwise at checkout.
Need help?
For shipping questions, please contact Service@willowybe.com with your order number.