Contact WillowyBe

Have a question about a sauna, accessory or order? Contact the Willowybe support team using the email address or form below.

Email: service@willowybe.com

We reply to emails within 24 hours on business days. We do not currently offer a 24-hour telephone hotline.

Help us help you

For an existing order, include your order number and the email address used at checkout. For product or delivery questions, include the product name and destination country or postal code.

Company information

Willowybe is operated by Guangzhou Weirun Information Technology Co., LTD.

Business address:
2nd Floor, Room 221, No. 23 Fu ji nan er Street,
Nan hua dong Road, Haizhu District,
Guangzhou, Guangdong, China

Useful information

• Shipping coverage, delivery estimates and tracking
• Return conditions and refund process
• Frequently asked questions

Please contact us before sending an item back so we can provide the return instructions.