Refund policy

RETURN & REFUND POLICY

Return window
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition as received, and returned in its original packaging. Proof of purchase is required.

Non-returnable items
We cannot accept items that are returned more than 30 days after delivery, are not in their original condition, or are damaged or missing parts for reasons not caused by our error. Sale items are not eligible for refund.

Damaged or defective items
If your item arrives damaged or defective, please contact Service@willowybe.com. We will review the issue and, where appropriate, arrange a replacement of the same item.

Refunds
After we receive and inspect an approved return, we will email you with the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Return shipping
Contact Service@willowybe.com before sending an item back so we can provide return instructions. Return shipping costs are the customer’s responsibility and are non-refundable, except where the return is due to our error. We recommend using a trackable, insured shipping service for higher-value returns.

Questions
For help with a return or refund, email Service@willowybe.com and include your order number.