Frequently Asked Questions

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Check that your selected item is in stock and available for your delivery address. If you still cannot add it to your cart or complete checkout, email Service@willowybe.com with the product name or link, your destination country and postal code, and a screenshot of any error message. Our team can help check the item and delivery options.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Enter your discount code in the discount code field at checkout and select Apply before paying. On mobile, you may need to expand the order summary to find the field. Check that the discount appears in your total before completing your order. If a code does not work, check its expiry date, eligible products and minimum purchase requirements, or contact service@willowybe.com for help.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Orders placed Monday through Friday are usually processed within 2 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

Processing time is separate from delivery time. Please review our Shipping & Delivery policy for details.

Standard U.S. delivery typically takes 4–7 business days after dispatch. Express delivery, when available, typically takes 3–5 business days after dispatch. Order processing time is separate.

International delivery timing varies by destination, product size, customs clearance and carrier availability. Delivery estimates are not guarantees. See our Shipping & Delivery policy for details.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.

You may track your orders here 

Free standard shipping is available for eligible products and addresses in the United States, Canada, Australia, the United Kingdom, Germany and Sweden.

Availability and any applicable shipping charge depend on the item and delivery address. Enter your address at checkout to see the shipping options and final charges before payment. For restrictions and international import fees, see our Shipping & Delivery policy.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

We apologize for sending you an incomplete order. Please contact our Customer Care Team at service@willowybe.com and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact our Customer Care Team at service@willowybe.com and we will get back to you as soon as we can.

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

Kindly drop an email to our Customer Care Team at service@willowybe.com if you have not received your parcel after 10 working days and we will assist you accordingly.

You may check the status of your parcel via “Track Order” at to find out why it might have been delayed. Alternatively, you may drop us an email at service@willowybe.com and we will assist you further.

Choose a portable steam sauna if you prefer humid heat and a foldable setup for home. Choose an infrared model if you prefer dry heat; check the individual model for its size and storage requirements. A wood-fired outdoor sauna kit is designed for outdoor use and needs a suitable outdoor space. Before ordering, compare the product dimensions, power or fuel requirements, included items and delivery availability for your address. If you need help choosing, email service@willowybe.com with the product links and your available space.

Compare the four setups shown on our outdoor sauna product pages: Essential Kit includes the tent and wood stove, without stones or a cover. Steam Kit includes the tent, wood stove and sauna stones, without a cover. Protected Kit includes the tent, wood stove and protective roof cover, without sauna stones. Complete Kit includes the tent, wood stove, protective roof cover and sauna stones. Check your selected product page for the full item list, current price and availability before ordering.